Dispatch and Delivery
Shipping within New Zealand
Shipping is calculated at checkout in the following brackets:
Nationwide for standard parcels $6.50
North Island for large parcels $8
South Island for large parcels $10
Nationwide for oversize parcels $13
Rural post surcharge applies in all cases $3.50
If the oversize pricing seems too high for the product please contact us, we are still refining the rates and sometimes the system over-calculates!
Pick up in Silverdale, Auckland is free - just select the 'Collect' option in the checkout and we will notify you when it's ready (generally after 1pm the same day). Please email firstname.lastname@example.org to organise a time.
You will be emailed an order confirmation immediately after placing your order online. Orders received before 12pm on a working day are generally dispatched the same day using a tracked service. If you have special instructions for delivery please leave us notes in the order comments when checking out.
You will be emailed a shipping notification with tracking details when your order is packed. Please allow up to 24 hours for tracking to become available.
At this time the shop is only set up for shipping within New Zealand but if you are an international customer please contact us for a quote, we are happy to ship world wide.
A little note on packaging
We don't do fancy branded packaging on our products - your purchases will either come wrapped in tissue paper or in the plain cardboard packaging we receive it in. This means we can cut down both on cost and waste - a win for you, for us and the environment!
In caring about who makes our toys we also care about how we get them to you - we try to use recyclable and compostable packaging where we can. If you receive bubble wrap in your order this been recycled from something shipped to us. Although it's not the prettiest, we may also reuse clean recycled packaging foraged from friends and family.