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Returns

Returns

We want you to be happy with your purchase and it is no problem to exchange items if you change your mind. The item must be unused, unopened and in its original packaging. We do not refund postage costs or cover the cost for the return delivery of items for change of mind purchases.

Please contact us within 7 days of receiving your order to arrange return.

We recommend using tracked postage - we are not liable for any parcels lost in transit. Once the item is received we aim to process returns within 2 working days.

Faulty Items

Due to the nature of handcrafted products by small business artisans, slight variations in colours or design may occur. We do our best to describe and photograph items accurately and all products are checked over before dispatching.

If  you believe an item that you have received is faulty, please email hello@fairplaytoys.nz outlining the faults or issues. If your parcel looks damaged upon arrival please notify us immediately. As we are an online business, photos are really helpful here!

Refunds

Once your return is received we will confirm via email. If your refund is approved it will be processed to your original payment method.

Cancellations / Changes to orders

Once your order has been placed we aim to dispatch the same day where possible and are therefore unable to cancel it. While we will do our best to make changes, our speedy processing times mean this is not always possible.

If you have ordered an incorrect item (colour/style) please contact us with your order number and any changes required as quickly as possible and we will see what we can do!